IZES CONSULTING SOLUTIONS
ICS
Izes Consulting Solutions (ICS) is a full service call center consulting company. ICS will help you start a new center, outsource your business or improve an existing operation. ICS will put your business on the fast track to more effective use of resources and business processes.
Jeff Izes
Founder And President
Jeff is an accomplished Contact Center Consultant with two decades of demonstrated ability to build, staff and improve Call Center Operations across the Healthcare, Utilities, Technology and Travel and Tourism Industries. Jeff’s passion for excellent Contact Center performance pervades each project and engagement that ICS tackles. He specializes in strategic planning, optimizing operational performance, and enhancing the profitability of Contact Centers. ICS clients have garnered up to a 5-1 Return on their Investment.
His Clients include IBM, Great West, American Medical Security, HealthLink, WellPoint, Excellus BlueCross BlueShield, The El Paso Electric Company, the Hawaiian Electric Company, Allegiant Travel Company and SICOM Systems.
Mr. Izes earned his BA from Washington University in St. Louis and his JD from Temple University School of Law.
Erik Weissenberger
Lead Consultant
Twenty years of experience in both managing and consulting for domestic and international service delivery teams, in the telecommunications, healthcare, publishing, software and travel industries. Skilled at meeting the needs of a wide variety of stake holders, from front line agents, middle management and senior executives to demanding customers.
Erik earned his BA from University of California-Berkeley.
Eric Hunn
Business Process Outsourcing and Collections Consultant
A 24-year veteran of the collections industry, Eric Hunn has extensive experience in all aspects of accounts receivable management and business process outsourcing (BPO). His areas of expertise include operations, sales, marketing, information technology and collection strategy. Eric focuses on helping organizations devise, implement, and execute strategies for receivables management, revenue enhancement, and contact center operating efficiency. He has provided expertise in collections and BPO to over 150 commercial and governmental organizations throughout his career, including 15 years spent with Lockheed Martin and Xerox.
Mr. Hunn holds a BS in finance from Pennsylvania State University and an MBA in operations management from Drexel University.
Rob Serretti
Consultant
Rob is the founder of the Contact Center Network (www.contactcenterbroker.com). Prior to that, Mr. Serretti served as President for AIM Contact Centers and was responsible for managing the overall direction of AIM’s various operations and participated in the implementation of new client programs. He served on the Mid-Atlantic Board of the American Teleservices Association (ATA) from 2000 through 2008 and the Philadelphia Chapter Board for the Society of Consumer Affairs Professionals (SOCAP) from 2004 through 2010.
Prior to founding AIM, Mr. Serretti was responsible for the Telecommunications and Network operations of a nationally recognized call center. He has experience providing fortune 1000 clients with cost effective telecommunications and I.T. solutions. Call Center Magazine has recognized Mr. Serretti for providing innovative solutions within the industry.
His knowledge and experience are enhanced by his prior job experiences where he performed consulting, cost feasibility studies, and cost studies for local telephone companies across the nation. Mr. Serretti possesses over 15 years of contact center and telecommunications experience.
Mr. Serretti holds a BBA degree in Finance with a Minor in Mathematics from Stetson University.